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1. Introduction and Scope

This policy provides a comprehensive explanation of the rules and rights applicable when you use our website, mobile applications, and related platforms to browse, purchase furniture, and access associated value-added services. We are committed to a customer-first approach and strive to deliver a high-quality, practical, and user-friendly home shopping experience. We recognize the importance of protecting your rights and strictly adhere to this service policy to ensure full protection throughout every stage of your shopping journey.

2. User Accounts and Website Responsibility

User Accounts

When registering an account, you are required to provide accurate, valid, and truthful personal information, including but not limited to your name, contact details, and email address. This information is used for identity verification, personalized services, and to ensure proper transaction processing.

You are responsible for maintaining the confidentiality of your account credentials and password. Your account serves as the sole authorization for activities and transactions on our platform, and you are responsible for all actions conducted under your account.

If you detect unauthorized access, suspicious activity, or any irregular transactions, you must contact us immediately. We will take prompt measures to secure your account; however, we are not liable for risks arising from user negligence.

Website Responsibility

We make every effort to ensure the security and stability of our website. However, interruptions or errors may occur due to force majeure events or technical issues. While we will act promptly to resolve such issues, we are not responsible for any direct or indirect losses resulting from these circumstances.

3. Product Information, Inventory, and Pricing Rights

Product Details

We provide detailed product descriptions, images, and technical specifications. However, errors may occasionally occur. If you identify any discrepancies, please notify us promptly.

Real-Time Inventory

Inventory levels may change rapidly. If a product becomes unavailable after you place an order, we will contact you promptly to offer an alternative solution or issue a full refund.

Pricing and Adjustments

Prices may change due to market conditions or promotional activities. The price confirmed at checkout is the final price for your order. We reserve the right to correct pricing errors before shipment.

4. Orders and Payment

Order Confirmation

After placing an order, you will receive a confirmation email containing order details. An order is considered valid only after it has been accepted by us.

Payment Methods

We provide secure payment options, such as bank card payments. If you encounter any issues during payment, please contact our customer service team.

5. Shipping and Delivery Details

Processing Time

Orders are processed within 1–3 business days.

Shipping Area

Shipping is limited to Portugal.

Delivery Time

Delivery typically takes 5–12 business days after shipment, depending on external conditions.

Shipping Fees

Orders over $69.99 qualify for free shipping.

Orders below $69.99 incur a shipping fee of $8.

Taxes

All product prices include applicable customs duties. No additional charges are required.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment

You may cancel your order at any time before it has been shipped, without any fees. To request cancellation, please contact customer service via email and include your order number and reason for cancellation.

Once we confirm that the order has not been shipped, your refund will be processed within 1–5 business days and issued to your original payment method.

Cancellation After Shipment

Orders cannot be canceled once shipped. However, you may proceed as follows:

Refuse Delivery:

You may contact the shipping carrier to refuse the package. Once the returned item is received, we will process your refund within 1–5 business days to your original payment method.

Return After Delivery:

If the package has been delivered, you may request a return and refund. After confirming the product is in good condition, the refund will be processed within 1–5 business days.

7. Returns and Refund Policy

Return Conditions

You have the right to request a return or exchange within 30 days. The product must be unused and include original packaging, tags, and proof of purchase.

Process

Please contact customer service via email, specifying the item and reason for return or exchange. Our support team will guide you through the process.

Processing Time

Refunds are typically processed within 1–5 business days after the returned item is received and verified. For exchanges, replacement items will be shipped promptly after approval.

For more details, please refer to our Return and Refund Policy.

8. Privacy and Data Protection

We collect only necessary user data and protect it through encryption and access control measures. Your information will not be disclosed to third parties without your consent, except as required by law.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law

In the event of a dispute, we will first attempt to resolve the issue through friendly negotiation. If no agreement is reached, the matter may be submitted to a court of competent jurisdiction.

10. Policy Updates

We reserve the right to modify this policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect losses, data loss, or loss of profits resulting from the use or inability to use our services. Users assume all risks associated with using the website.

12. Intellectual Property

All content on this website, including text, images, icons, design, and layout, is protected by intellectual property laws. Unauthorized reproduction, modification, distribution, or commercial use is strictly prohibited.

13. Contact Information

If you have any questions or require assistance, please contact us through our official customer service channels.

Phone: +1 (214) 565-0631

Email: care@nordavioliving.com

Address: 3016 Loganwood Dr,Dallas,TX 75227,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)