Order Cancellation Policy

We understand that circumstances may change and you may need to cancel your order. If you need help or have any questions regarding the cancellation process, please contact us through our customer service channels. Our cancellation policy is outlined below:

1. Canceling Orders Before Shipment

Orders that have not yet been shipped may be canceled by contacting us through any of our support channels. If your cancellation request is approved before shipment, you will receive a full refund equal to 100% of the amount paid.

2. Canceling Orders After Shipment

Once an order has been shipped, it cannot be canceled. However, after receiving the item, you may request a return in accordance with our Return Policy. Please follow the instructions provided in your package or reach out to customer support for guidance.

3. Refund Information

Refund Timeline: Approved refunds are generally processed within 1–5 business days after your cancellation request has been confirmed.

Refund Method: All refunds will be credited back to the original form of payment.

4. Need Help?

If you need assistance with canceling an order or have any related questions, please contact our customer service team through any available communication method.

Phone: +1 (214) 565-0631

Email: care@nordavioliving.com

Address: 3016 Loganwood Dr,Dallas,TX 75227,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)